Returns & Exchanges
Due to the perishable nature of our artisanal treats, SugarHi Boca cannot accept returns on food items once they have left our boutique. If your order arrives damaged or incorrect, please contact us within 24 hours so we can make it right with a replacement or store credit.
Inspect Your Order
Upon receiving your sweets, please immediately check the packaging and contents for any signs of damage during transit or discrepancies from your order receipt.
Document Issues
Take clear photos of the damaged product and the shipping box, including the mailing label, to help us process your claim with our delivery partners.
Contact Our Team
Email our customer care team at hello@sugarhiboca.com with your order number and the photos attached within 24 hours of delivery.
Resolution Selection
Once reviewed, we will offer a complimentary replacement of the item or issue a store credit to be used on your next sugar fix.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing